Frequently asked questions
Payment Methods – Prices – Receipts – Pay Locations
How do I pay for my parking?
Find a car park and then go to a Pay Location to pay. You don’t pay when you get back from your trip away, or your meeting or your haircut or your overnight stay in a hotel.
We have Multiple Pay Locations onsite or use our online Virtual Pay Station
Click on How to Pay for more details.
How much does it cost to park at Airport Parking Queenstown?
Our parking prices are the most affordable in Queenstown. View our Prices here
We are more affordable then the Queenstown Airport and are direct competitor to them
We are only a short 15min walk to the Queenstown Airport from our location in Frankton
Hawthorne Drive & Red Oaks Drive Car parks are the home of Airport Parking Queenstown
What Payment methods do you accept?
Our Pay Locations ONLY accept Master and Visa cards (Credit and Debit cards)
AMEX Cards aren’t accepted
You can use Tap & Go or you can insert your card.
Do your Pay Stations issue tickets/receipts?
Our Pay Locations are all PAPER FREE so no printed ticket or receipt will be issued.
However, you can get a GST receipt by following the prompts on the Pay Station during your transaction.
Where are the onsite Pay Locations located?
They are located near the entry and exit points of the car parks.
We also have many located with-in the Car Parks
They all have a large RED sign above them that reads PAY HERE.
What will I be charged for parking?
To use the Hawthorne Drive or Red Oaks Drive carpark you must pay for the period (parking time) you select at one of our Multiple Pay Locations or our online Virtual Pay Station once you have found a car park. YOU DON’T PAY on returning to your vehicle, as you will receive a fine. View Prices here.
Our days (24-hour period) start from the time you pay.
i.e. Paying at 11.32am means you are valid to park until 11.32am on your selected day of return.
Where do I pay for my parking time?
You must pay at one of our Onsite Pay Locations or our online Virtual Pay Station
You must pay once you have parked, not when you come back to your vehicle.
We DON’T take bookings, you are purchasing parking time.
Click on How to Pay for more details.
How long can I park my vehicle in your parking facility?
The maximum parking period available to you via all of our Pay Locations is 42 days.
Find more details here How to Pay.
If you need to park longer than that, we can accommodate your parking period of up to twelve (12) months. Long-Term Parking.
Please make contact with our office to enquiry about how to pay and park for longer than 42 days. See our Contact Details.
Should I read the tariff board next to the onsite Pay Locations?
That’s a GREAT IDEA!
- They provide you with information that will help you manage your own parking
- They confirm our sliding scale daily rates
- They offer contact details if you need to speak to someone
- Best of all they give you instructions on how to pay online as
- some mornings the Pay Station screens get iced up
- sometimes the glare from the sun makes it hard to read the Pay Station screens
And an even better idea take a photo of the Tariff board so you have all the information you need in one spot!
What period/time frame are your Parking prices based on?
Each day is based on a 24-hour period
That 24-hour period starts from the time you pay
Paying at 9.05am means you are valid to park till 9.05am on your selected day of return.
Important to Note: If you aren’t arriving back to your vehicle till after 9.05am i.e. your flight doesn’t land in Queenstown until 2.15pm (for this example) your vehicle will be considered invalid to park for about 5 hours.
Our Pay Locations don’t allow hourly rates to be purchased from 9.05am to 2.15pm (for this example) To avoid a potential breach notice (a fine of $85) you will need to purchase an extra day to ensure your vehicle is valid to park.
Do I receive a ticket to display on my car from the pay station?
You won’t receive a paper ticket as our Pay Locations are all PAPER FREE
Therefore no printed ticket will be issued.
However, you can get a GST receipt by following the prompts during the payment process.
How do I get a receipt of purchase for my parking time?
You can get one if you follow the prompts when using one of our Pay Locations
Hint: Have your camera ready to take a screenshot at the end of your transaction to ensure you have your 4-digit receipt code capture.
Receipts are available on my-receipt.com – enter that 4-digit code and plate number you just purchased parking time for. You can set up an email to receive your electronic receipt and top-up reminders.
Even better, if you are a regular user of our parking facility and use the same plate number (vehicle to park each time) you only need to do the set up once then each time you park the receipt will automatically get sent to your email.
Can I book and pay online for my parking in advance?
No, we don’t take bookings. You pay once you are parked in our car park.
We provide you with tools to manage your own parking.
You can use our Online Virtual Pay Station after you park your vehicle.
Click on How to Pay for more details
Am I making a booking when I pay at one of your Pay Locations?
NO, we don’t take bookings, you are purchasing parking time at our parking facility.
- Hourly or for a number of days
Our days (24-hour period) start from the time you pay, i.e. Paying at 11.32am means you are valid to park until 11.32am on your selected day of return.
Do you offer six (6) or twelve (12) month rates?
Yes, we can administer this for you.
Click on our Long-Term Parking page of our website for more details
We have a secure long-term parking location for six (6) months, twelve (12) months and monthly for a minimum of two (2) months
Payment is taken over the phone via a secure payment website.
Make contact with our office via email
Can I book a car space?
NO, we don’t take bookings, you simply purchase parking time.
Hourly or for Days at one of our Pay Locations after you park your vehicle.
We will always have space for your vehicle, as long as you use our
Are you associated to the Queenstown Airport?
NO we have NOTHING to do with the Queenstown Airport
We are a separate organisation for short and long term car parking.
(We are also half the price).
